If you get a defective pc from Dell; do not expect to get it replaced. Just fixed to death, along with your patience and wallet.
How about it Dell? Can you replace instead of fix ad-nausium?
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2 comments:
This is John, a representative from Dell headquarters in Round Rock, Texas.
In answer to your question, there are certainly limits to how far we should go in our quest to fix a system that is under a repair contract. Generally speaking, any more than 2 or 3 services in a 6 month period is getting into unacceptable territory.
If this post was sparked by an unacceptable situation, I would be happy to investigate your particular case to make sure you were treated fairly, and to correct it if you were not.
Feel free to send your case/service tag information to me:
customer_advocate@dell.com
'ATTN:John'
I look forward to hearing from you!
John
Dell Customer Advocate
Well written article.
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